Contact us
Email support@lingograsp.com. We reply within two business days (Monday–Friday, US Pacific time), and faster for anything that stops you using the app. There is no phone line and no chat — email is the one place we read.
To help us help you quickly, include: the app version and your phone model (Account → the version line at the bottom), what you were doing, what you expected, and — if it is about a scan — a screenshot. Never email your password.
Subscriptions and purchases
- Pro is not unlocked after paying: open the app, go to the paywall or Account, and tap Restore Purchases. Pro follows the Apple account that bought it.
- Cancel or change a plan: subscriptions are managed by Apple — iPhone Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions. Deleting the app or your LingoGrasp account does not cancel a subscription.
- Refunds are handled by Apple at reportaproblem.apple.com; we cannot issue them ourselves.
Account and your data
- Delete your account in the app: Account → Delete Account. This removes your account, scan library, photos and usage records (see the privacy policy for what expires on its own).
- Sign-in trouble: use "Forgot password" on the sign-in screen. If you registered with email and later signed in with Google or Apple, your typed password is retired at that first social sign-in — reset it if you want it back.
- Verification code never arrived: check spam, wait a minute, then request a new code from the sign-in screen. If it still fails, email us with the address you used.
Common questions
- Do I need an account? No. Scanning, on-device recognition and local saving work without one; an account adds cloud backup and sync.
- Does it work offline? On-device recognition does. Cloud recognition, translation and speech need a connection.
- A translation or reading is wrong: results are produced by automated AI models and can be wrong. Tell us the language pair and what you saw — it helps us tune the models we route to.
More in the FAQ.
Privacy requests
To access, export or erase personal data, or to ask anything about how we process it, email support@lingograsp.com with "Privacy request" in the subject. We respond within 30 days, as described in the privacy policy.